This policy explains the entrance and event booking rules offered by Mangam Resort & Guesthouse. This website cannot currently accept payment or process a change or refund. Contact support using the routes below. Room and hire arrangements are confirmed separately before booking. Existing paid agreements and non-excludable legal rights remain protected.
Contact us and record your request
Call or WhatsApp 079 437 5352. You can also email a written request to enquiries@mangamresort.co.za. Give your booking or payment reference, if you have one, your visit date and what you need changed. You do not need a customer account. We record the time your request reaches us, so a later staff response does not reduce your notice period. We acknowledge within two business days and resolve or update you within ten business days.
For ordinary tickets, we measure 48 hours before 09:00 on your chosen visit date. For events, it measures from the published event start time. All times are South African time. Exactly 48 hours qualifies as timely notice.
If you cancel your booking
For cancellation at least 48 hours before the visit, our standard cancellation charge is 40% of the cancelled booking value, resulting in a 60% refund. The charge may be reduced or waived and will never exceed a reasonable charge in the circumstances. We consider the service booked, notice given, reasonable opportunity to resell the place and relevant industry practice. We explain a deduction if you request it. We do not assume that 40% is justified simply because it appears in this policy.
For less than 48 hours' notice or failure to attend, the deduction may be higher, up to the value of the affected ticket where legally justified. We still assess the circumstances and applicable rights. Non-attendance is not automatically proof that retaining every Rand is reasonable. A late refund request will not be rejected solely because management ordinarily prefers no refunds.
We apply refunds to the affected tickets and associated unused services without double-counting deductions. No extra hidden administrative or gateway fee is added on top of a stated cancellation charge.
Death or hospitalisation
No cancellation fee is imposed where the booking cannot be honoured because of the death or hospitalisation of the person for whom, or for whose benefit, it was made, as contemplated by CPA section 17(5). We refund the amount due for the affected booking without that fee. This legal protection is not dependent on a discretionary goodwill exception or the ordinary notice deadline.
We may ask for proportionate confirmation to handle the request. Do not send full medical histories or identity documents to a general mailbox or staff WhatsApp group. We explain a private verification route if needed, accept suitably limited/redacted evidence where adequate, and avoid retaining unnecessary documents.
Changing the visit date
You may request date changes without a numerical limit, provided each request reaches us at least 48 hours before the currently confirmed visit or event start time described above. Each timely change carries no date-change administration fee and remains subject to available capacity.
We show the new ticket price and any difference before you agree to the change. If the new price is higher, you pay the difference. If it is lower, the difference is recorded as credit toward a future visit. We confirm the credit amount and reference so you can arrange its use through support. A price-difference credit for a voluntary date change is separate from a refund due under the cancellation, non-supply or other applicable-rights provisions of this policy.
A later change may be approved by the Mangam Administrator and recorded with its reason. If a change is unavailable, cancellation and applicable refund rights remain available. A change is complete only once you receive a new confirmation. The old booking must not be used to gain a second admission. Do not assume an event ticket is interchangeable with an ordinary admission without confirmation.
If Mangam cannot supply the service
If we cancel the visit/event or cannot supply the booked service, you may choose a comparable new date or a refund for the undelivered service. We do not apply the customer-cancellation fee or force you to accept a voucher for a service we cannot provide. The same choice applies to a material event postponement/change where you cannot accept the replacement service.
For an early closure or material partial failure, we assess a fair remedy reflecting what was supplied and your statutory rights. Short reasonable safety pauses may not justify refunding a fully supplied visit, but we do not exclude every claim just because weather, power or another external event was involved.
Business sellers refused at on-site vetting
Accepted categories are food stalls preparing food safely without resort electricity, photographers, merchandise sellers and pool-goods sellers, subject to management's on-site check. Anyone selling illegal substances is refused. The Terms retain the ban on businesses connecting to resort electricity and the requirement to comply with applicable trading and safety rules.
If management rejects your business during its on-site vetting, we refund the affected R200 or R400 business ticket in full and you must not trade. No deduction is made from that business-ticket refund. Management records the decision and refund. Helpers' unused tickets are assessed separately according to whether their booked service can be or has been supplied and applicable rights.
Ordinary voluntary cancellation of a business booking is handled fairly under the applicable contract and law. We do not assume a permission to sell is necessarily the same dated leisure service as a visitor entrance ticket.
Late arrival, removal and duplicate payment
Arrival late in an otherwise available operating day does not automatically extend your ticket beyond closing. If you miss the visit, we assess requests under the cancellation rules above. Lawful removal for serious misconduct is assessed on the recorded facts; no blanket clause removes non-excludable consumer rights.
If you believe you have paid but have no booking confirmation, contact us before paying again. We investigate and correct duplicate confirmed charges where due. If we cannot supply a paid booking, we offer an available alternative or a refund for the undelivered service without a customer-cancellation charge.
How refunds are paid
We return money through the original payment route where available. We never ask for your banking password, PIN or one-time password. If that route cannot be used, we arrange a verified alternative with you and collect only necessary information through a protected process.
We initiate an approved refund within three business days after approval. We tell you the approved refund amount, any lawful deduction, reference and expected processing time. Provider/bank settlement may take additional time. A refund request, approval and completed refund are different statuses; you can ask for a progress update. We do not claim a refund is completed merely because it has entered a queue.
A refunded or cancelled admission cannot be used for entry. Keep the cancellation or refund reference for any follow-up.
Statutory rights and complaints
Your applicable statutory rights take precedence over inconsistent policy wording. This website does not currently conclude online sales. Before online sales open, their terms will explain any applicable electronic-transaction rights and exceptions.
Use the contact details above if you disagree with a decision. We provide a reasoned response. You may also approach an appropriate ombud, consumer regulator, tribunal or court; using our internal process does not waive that right.